Refund, Return and Warranty Policy

Last updated: 10 September 2026

120-day return window

If the product is not right for you, contact us within 120 days of delivery to arrange a refund or a replacement. You do not need to give a reason.

How to start a return

• Email info@tinnex.com or call +1 (307) 800-9454 with your order number.
• We will confirm the return address and give you a return reference.
• Send the product back with all included accessories.
• Do not send anything back before contacting us, as unannounced returns can be difficult to match to an order.

Refunds

Once the returned product reaches us and is inspected, we issue the refund to the original payment method. Refunds are typically processed within 5 to 10 business days of receipt, and the time it takes to appear on your statement depends on your bank or card issuer.

Original shipping charges, where any were paid, are refunded on a full return. Return postage is the customer's responsibility unless the product arrived damaged, faulty or incorrect, in which case we cover it.

Damaged, faulty or incorrect items

Contact us within 7 days of delivery with your order number and a photograph of the item. We will arrange a replacement or a full refund at no cost to you.

1-year limited warranty

The product is covered for one year from the date of purchase against defects in materials and workmanship. If a defect appears in that period, contact us and we will repair or replace the product at no charge.

The warranty does not cover accidental damage, liquid damage, normal wear of consumable parts such as ear domes and wax guards, loss, or damage caused by misuse, unauthorised repair or modification.

Cancelling an order

If you need to cancel, contact us as soon as possible. We can usually cancel before dispatch. Once an order has shipped, it is handled as a return under the 120-day window above.

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