Contact Us

Last updated: 10 September 2026

Our support team answers questions about orders, shipping, returns, warranty claims and product use. We aim to reply to every email within one business day.

Support hours

Monday to Friday, 9:00 to 17:00 US Central Time. Email is monitored outside these hours and answered on the next business day.

Before you contact us about an order

Having your order number to hand lets us help you faster. It is in your order confirmation email.

Returns and warranty

For returns within the 120-day window, or for a warranty claim, please read the Refund Policy first and then email us with your order number.

Media and business enquiries

Email info@tinnex.com with "Business enquiry" in the subject line.

Privacy requests

To request access to, correction of or deletion of your personal information, email info@tinnex.com with the subject line "Privacy Request". See our Privacy Policy for details.